4 Real World Stories of Crazy Customer Service

What you give to customers doesn’t have to be limited by your budget. While some of these stories come from big companies with leeway to offer free products, the underlying message is that customer service reps should personalize their interactions with consumers in order to facilitate a genuine connection. You don’t have to offer a free steak or discounted clothing to make patrons feel appreciated. Zappo’s customer service stories prove that they do more than sell and deliver shoes. Or look to online services like Instant Checkmate for an example of accessible customer support—even if it’s to offer ways to cancel their services.…

Effective Business Management Techniques: The Two Approaches

Management in business refers to the coordinated effort of people, resources and procedures in order to attain the main purpose of a business. This essentially means that an organization’s objectives are accomplished by combining several factors. It is only through proper management of these factors that a business’s objectives can be met. Basically there are two approaches to management, one is the use of traditional tactics and the other is the use of modern tactics. The traditional approach is no longer effective, as its main focus points are not enough to make a business competitive today.…

Accounting Tips for Small Businesses

When the topic turns to keeping accurate records, a small business benefits from modern technology. Business owners today no longer need to rely on handwritten ledgers and human errors. Accounting software helps the modern entrepreneur keep accurate records. Tax calculators are invaluable. Keeping meticulous logs of account payables and receivables means that the business owners can file taxes with 100 percent accuracy. Since the tax season is fast approaching, business entrepreneurs benefit from accounting software programs that make accurate accounting a quick and easy process.…