Outsourcing in the Philippines: The Call Centre and BPO Industry

by Ivan WidjayaManagement
Dubbed as one of the leading outsourcing hubs in Asia and the most ideal outsourcing destinations for most foreign companies, the Philippine Business Process Outsourcing (BPO) industry shows no sign of slowing down any time soon. Instead, it keeps on growing bigger and sturdier. The IT-BPO industry has opened a lot of opportunities for the Philippines. It has helped secure and strengthen the country’s growth and development ever since it was introduced. Remarkably, it is one of the fastest growing sectors that played an important part in lessening the unemployment rate in the country.…

The Benefits of Cloud Computing for Your Call Center Business

by Ivan WidjayaTechnology
The busy world of call centers is a fast-growing one. Because of the various useful services they offer, these companies are always in demand. But with new service providers emerging left and right, contact centers need innovative and efficient computing technologies to stay on top of their game. If you’re running a call center business, you need to find a feature-rich cloud-based contact center software that gives you access to various resources and applications. Such software are fast becoming a favored tool among growing businesses because of the efficiency and convenience they provide.…