Running an online business, especially if it’s an eCommerce site, is very challenging, especially when it comes to return and refund, goods delivery, and everything that’s related to order fulfillment.  While we want our customers happy, we can’t always do that, for one reason or another; moreover, not trying to point our fingers to our customers, some of them are using the ‘loopholes’ in the T&C (Terms and Conditions) – e.g. returning purchased products after the deadline, claiming for flaws in products even though they are caused by careless handling of the customers, etc.…