3 Strategies for Enhancing Your Customer Support

by Jo-Ann FussellManagement
When it comes to customer support, one quality that stands out above all others is compassion. In a world dominated by technology and automation, it is easy for customer service representatives to lose sight of the person on the other end of the phone. As AI technology and customer service bots become increasingly popular, investing in human connection should be a primary concern for any client-facing industry. While businesses must, of course, focus on efficiency and productivity, smaller companies have the added benefit of being able to offer more personalization.…

How Can You Boost Conversion By Using Live Chat For Business?

by Ivan WidjayaOthers
One of the biggest challenges for businesses in today’s world is to capture a customer’s attention long enough to make a sale. Many customers are interested for a few seconds, but their attention is quickly diverted to another catchy YouTube video or idyllic Instagram post before they can think twice about making a purchase. For this reason, boosting conversions is an important goal for any successful business. Boosting conversions will turn more potential customers into new customers, and turn occasional customers into brand loyalists.…