There’s an absolute art to answering business phone calls properly. By now, most of us with any work experience at all know we can’t answer a professional call the way we would our friends and family. “Yeah, what’s up” just won’t cut it, if you’re looking to project a professional image.
So, how then should business phone calls with customers be handled? Let’s dive into a few of the more important points in professional phone call answering etiquette we all need to be mindful of.…
As we all know, most business is conducted over the phone and if your incoming business calls are mishandled for any reason, the consequences could be dire. Such is the importance of telephone answering, that many companies go the huge expense of directly employing a receptionist – who is charged with a number of tasks.
If you are wondering about the possible telephone scenarios that could damage your business, here are the main ones.
Unanswered Calls
This is the “Kiss of Death” for any business and to make it worse, you have no idea how many calls have gone unanswered and subsequently, how many orders you let slip away.…
